2.10.03 – i am the tax maaaaaan

doing battle with the tax man tonight. three states filed, whomp whomp. it wasn’t pretty – thank god i don’t own anything of substantial financial value, houses or stocks or children. i mean, who writes this shit?

before i could start, i spent two hours trying to fix my dad’s bad install of turbo tax before giving up on my online help desk guy (who i thought was a bot: “please wait while i research your issue, jennifer” until he started making grammatical errors like “please to open the turbo tax now” or “the serial number is their at the back of the cd”, at which point it became clear that the long delay in response time was because i was talking to a guy in malaysia or somewhere).

Help Desk: please wait while i research your issue…

Help Desk: please wait while i research your issue…

Jennifer: okay, i give up. this product is the biggest piece of crap that i’ve ever purchased. i could have done my taxes with an abacus and a quill faster than this.

jennifer has left the chat room.

Help Desk: please wait while i research your issue…

for reasons i only partially understand, calling technical support lines always triggers a fight-or-flight response in me. as soon as i dial my heart rate goes up and i’m ready to fight, treating the agent like he’s the obstacle between me and my fully-functioning computer, and everything comes out of my mouth sounding more belligerent than i mean for it to. this is rarely helpful.