so i’m about to purchase a motherboard from these folks, albeit, inc., and this my favorite tip from the tech support web site:

“We will try to do our best to help every customer. Please remember that for many of our technical support team English is a second language, you will have a better chance of getting a helpful answer if your question can be understood in the first place. Be sure to use very, simple, concise language that clearly states the problem, avoid rambling or flowery language and always list your system components.”

i think this translates to call tech support at your own risk.